All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
Items offered on our website are only available for delivery to addresses in Canada. However, we also accept orders from United States customers at additional shipping costs. Any shipments outside of North America are not available at this time.
Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to ship your order within 1 business day of the date of your order. Business days mean Monday to Friday, except holidays.
Please note we do not ship on Sundays. And the date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
You can provide special delivery instructions on the check-out page of our website or click here to contact us after you place your order. However, we would not be able to support your request if the item is already shipped out.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. We also offer free shipping on selected items and locations and this will be displayed at the time of checkout. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
Damaged Items in Transport
If there is any damage to the packaging on delivery, please click here to contact us immediately.
If you have any questions about the delivery and shipment or your order, please click here to contact us.